We're Here to Help
Have a question? Facing an issue? Our team of dedicated winter sports enthusiasts is ready to assist you.
Our Policies at a Glance
Shipping
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. You'll receive a tracking number as soon as your gear is on its way.
Returns
Not the perfect fit? No problem. We accept returns on unused items in their original packaging within 30 days of delivery. Visit our returns portal to initiate a hassle-free return.
Warranty
Our gear is built to last. All Alpine Edge products are covered by a two-year warranty against manufacturing defects. We stand by the quality and craftsmanship of our equipment.
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Hour Average Response
Issues Resolved This Year
One-on-One Expert Advice
Sometimes you need more than a guide. You need a conversation. Our team isn't made up of call-center agents; they're seasoned riders, product designers, and technicians. We can help you compare models, dial in your setup, or even suggest the perfect gear for your next big mountain trip.
See Our Buying Guides
Our Commitment to You
Our support philosophy is simple: we treat you like a fellow rider. We're not just here to solve problems; we're here to share our passion and expertise to ensure your experience with our gear is nothing short of exceptional. We believe that great support extends far beyond the point of purchase.
That means offering transparent advice, whether you're a seasoned pro or just starting out. It means standing behind our products with a straightforward warranty and a hassle-free return policy. We test our gear in the harshest conditions so you can have complete confidence on the mountain. Your adventure is our priority, and our team is dedicated to helping you make the most of it.
How to Reach Us
Email Our Experts
The best way to get in touch for detailed questions. We'll get back to you as soon as possible.
alpineedge@gmail.com Avg. response time: 12 hoursOperating Hours
Our support team is available to assist you during the following hours.
Monday - Friday 9:00 AM - 6:00 PM (UTC)Ready to Start Your Adventure?
Now that you know we've got your back, the only thing left to do is explore the gear that will take you to new heights. The mountain is waiting.
Explore The Collection